Oleksandr Yakovliev, Head of VIP Department at SupportLab, to Speak at Minsk iGaming Affiliate Conference
How do methods of providing services to VIP players affect the growth of online casino profits? This issue will be revealed at Minsk iGaming Affiliate Conference by Oleksandr Yakovliev, a remote client support specialist.
The speaker will make a presentation: Methods of providing services to VIP customers and their influence on the growth of online casino profits.
He will focus on the following aspects:
- main functions of a VIP manager and examples of work with players;
- bonus programs for VIP players and their impact on casino revenues;
- emotional intelligence in cooperation with VIP customers.
Oleksandr has been operating in remote client support and sales for ten years. He is a team motivation specialist in reaching business goals and an experienced executive. The expert is one of the founders of SupportLAB, an outsourcing contact center specializing in gambling, which department he leads.
The speaker will share his experience in the interaction with VIP players on March 5 at MiAC.